The following Conditions of Sale govern the offer and sale of products on saraceniwines.com. Products purchased on saraceniwines.com are sold directly by LOMA BRANDS S.r.l. (the "Vendor"), with registered offices in Italy at via G. Silvani 126, 50125, Florence, VAT number GB375587447, Reg. Imprese di Firenze REA FI-617615.
This notice contains the legal terms and conditions that govern the website, saraceniwines.com. Users of saraceniwines.com accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, LOMA BRANDS S.r.l. reserves the right to ask the Users to refrain from using the website saraceniwines.com.
1. Our business policy
The Vendor offers products for sale on saraceniwines.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers". "Consumer" shall mean any individual who is acting on saraceniwines.com for purposes which are outside his or her trade, business or profession. The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's Terms & Conditions included in this declaration. These Conditions of Sale govern the offer, transmission, and acceptance of purchase orders relating to products on saraceniwines.com between the users of saraceniwines.com and the Vendor.
2. Age requirements
You must be 21 years of age to buy alcohol from saraceniwines.com. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products and we will rely upon this representation because if we are held liable for any reason if that is not true, you agree to indemnify us and/or reimburse us and be responsible for all costs, expenses (including legal fees) and damages we suffer or incur. We make every effort to ensure that alcoholic beverages are not sold or delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 21. You also agree that any alcohol purchased from us is intended for personal consumption and not for resale. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to obtain or provide alcohol to a person under the age of 21, we will report this to the appropriate authorities and prosecute you fully to the extent allowable by law.
3. Minimum order
Buy your favourites by bottle, no minimum order here!
4. Customer service
First and foremost, if you order wine from us you are representing to us that you are of legal drinking age and that the person to whom it is being shipped is also of legal drinking age. All packages sent out by saraceniwines.co.uk may require an Adult Signature at the time of delivery. You can choose to ship to a business address or to a residential address, we will try delivering the package 3 consecutive business days. Orders are processed Monday through Friday. We cannot ship wine to PO Boxes or APO addresses.
5. Sales Conditions
All the products included in our shop are really available in our warehouse. Prices listed on the site are subject to variations and/or change by saraceniwines.com without any prior notice to the customer. Sales Contracts concluded prior to the publication of these changes, but not already shipped, will apply the prices prevailing at the time of the Order. Published prices of products may vary for different vintages and formats.
Based on your choice, payment will take place through the secure server of our partner PayPal and Stripe. We will not know your credit card data since you will give them only to our partners. PayPal and Stripe help protect your credit card information with industry-leading security and fraud prevention systems.
7. Order tracking
You can find the tracking number to monitor online the shipping status directly on your "Account
" page. Anyway, if you ever have any questions or concerns regarding the tracking of an order, please email — email@example.com
All orders are subject to product availability. In the event that we have run out of an item on your order, we will contact you to arrange for a replacement. If the replacement options or the new delivery schedule is not acceptable, you may cancel the order for a complete refund.
9. Returns & exchanges
If we send you the wrong wine, we'll arrange to have the wine returned to us. If this happens, please email our Customer Service team at —firstname.lastname@example.org
. What if my products arrive broken or a wine is spoiled? Shop risk-free! Should your product be faulty in any way, we would ask that you contact us to arrange a refund or have a replacement shipped to you.
10. Cancellation policy
If you wish to cancel a recently placed order, we will do everything possible to honor your request. However, once your order has been submitted to our fulfillment facility and is being processed or already shipped out, it cannot be canceled or revised.
11. Promotion code & coupons
In order to redeem a Promotion Code or Coupon, enter the code in the Offer Code box within the 'Checkout' page and click 'Submit' to recalculate your Total. Only one promotion code can be used per order. Each code/coupon is one use per customer. Some brands or products may not be included, such as limited editions, signed bottles, and promotional items. Please e-mail us if you have any question.
12. Shipping policy
Please check shipping policy and delivery details here